“Under One Roof” approach to drive customer satisfaction, operational efficiencies and service delivery goals
TUV Rheinland of North America, a leader in testing, inspection and certification, today announced the expansion of its Excellence Center Program in the United States to support Product Testing. “Under One Roof” is being implemented as the next step in the company’s overall growth strategy and in an effort to continue streamlining operations and providing a better overall customer experience.
The “Under one Roof” effort began in 2017 with the opening of the Wireless & IoT Excellence Center in Fremont, CA and has expanded over the last three years. The program’s goal is simple: Become the best service delivery company in the industry.
In order to realize this program TÜV Rheinland, in line with their overall strategic growth plan in the region, moved areas of expertise under the same roof at their facilities across the US. Jonathan Kotrba, Vice President of Products for the Americas says, The “Under one Roof” program will drive operational efficiencies, increase overall customer satisfaction, and help TUV to realize our service delivery goals. He adds, “We are confident that our growth strategy will lead to us offering higher levels of service and enhancing our partnership with our clients.”
TÜV Rheinland Product Testing Excellence Centers include:
• IoT/Wireless Excellence Center – Fremont, CA
• Product Safety and EMC Excellence Center – Pleasanton, CA
• Product Safety Excellence Center – Littleton, MA
• EMC Excellence Center – Webster, NY
• Furniture and Retail Excellence Center – Kentwood, MI
• Chemical and Environmental Excellence Center – Bentonville, AR